Packaging and Delivery Charges:

New Zealand-wide Delivery (via NZ Post or economy courier) - $15.00

If requesting deliver by courier, your order must be sent to a street address (not a P.O. Box).  If you only have a P.O. Box address we can dispatch your order via NZ Post, however this service can take up to 4 days for delivery.

If you would like something delivered to an address outside New Zealand, please contact us by email, stating the item/s you require and destination, so we may give you a delivery charge quote. 

Usual delivery times are:

Via Courier: 1-2 working days to North Island and 3-4 working days to South Island

Via NZ Post (Including all Rural Delivery & PO Box Addresses):  3-4 working days 

Orders are dispatched daily from Monday to Friday.  Couriers normally deliver Monday to Friday only.  

The latest time we can accept orders for dispatch on a Friday is 11 am (NZT).

Orders are dispatched by courier or NZ Post and every effort will be made to dispatch your order so that it can arrive in time for a particular occasion, however, we can not be responsible for delivery delays caused by circumstances outside our control.  In particular, sometimes courier delays are caused because there is nobody at the destination address during the day to receive a courier delivery.  A card to call will usually be left at the address and alternative delivery arrangements must be made with the recipient.  You should consider this when providing the delivery address, as a work address may be more suitable for urgent items.  Late delivery is not a valid reason for cancelling an order.

Please refer to our terms and conditions of sale.

Damaged Goods

All orders are securely packaged to avoid damage in transit, but occasionally, due to circumstances beyond our control, an item will arrive in less than perfect condition.  If a gift arrives damaged, please ask to recipient to contact us immediately so we may arrange a replacement.  Note that we must be notified within 3 business days of the item's arrival in order to make an insurance claim & provide a free replacement.

Security

Your credit card details are securely protected by 128 bit SSL encryption throughout the order process.  Credit card payments are processed by Paypal, a respected online payment provider, who passes your payment on to us.  We do not have access to any of your credit card details. 

Our computer system is protected at all times by an industry standard firewall and antivirus software.